February 9th, 2021

By: Krystyne Taylor-Smith

Sometimes social media platforms do updates and our app connection to them "disconnects". This results in your posts for a certain social media platform to not post. Fortunately this is a super easy fix!

If you suspect your social media connections might not be posting like they should, do a refresh first, then check by posting something new. You can find a Refresh button by each of your "connections" under the connections tab in your admin panel. Once you have refreshed, test it by scheduling a new post for that social media account.

It is a prudent business practice to refresh your connections anytime you have changed passwords for those accounts as well, just in case.

If refreshing does not fix the issue, please feel free to put in a support ticket from your admin panel. I will be happy to troubleshoot the issue with you.